---
title: Error When Clicking the Signing URL from SMS
description: Resolve issues when the document signing link sent via SMS does not open or displays an error in Crypton Business Software.
---

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# Error When Clicking the Signing URL from SMS

If a client encounters an error when clicking the signing URL from an SMS message, follow these steps to resolve the issue:

1. **Check for an Extra Period at the End of the URL** 
     1. Verify if there is a period (.) appended at the end of the URL (e.g., #URL#.).
2. **Remove the Period** 
     1. Instruct the client to copy the URL directly from the SMS, remove any trailing period, and paste it into their browser’s address bar.
3. **Escalate if Needed** 
     1. If the issue persists, contact the development team and provide the details of the signing URL for further investigation.

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